Privacy policy

Privacy Policy – Urban Medical Gear

 


Last updated: January 25, 2026


This Privacy Policy describes how Urban Medical Gear (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.urbanmedicalgear.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).


For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

 

 

 

Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

 

 

 

How We Collect and Use Your Personal Information

 


We collect personal information from a variety of sources depending on how you interact with us. In addition to the uses described below, we may use your information to:

 

  • Communicate with you

  • Provide or improve the Services

  • Comply with legal obligations

  • Enforce our terms

  • Protect our rights and users

 

 

 

 

What Personal Information We Collect

 


 

Information We Collect Directly from You

 


You may provide:

 

  • Contact details (name, address, phone number, email)

  • Order information (billing/shipping address, payment confirmation)

  • Account information (username, password, security details)

  • Customer support communications

 


Failure to provide certain information may prevent you from using parts of the Services.

 

 

 

Information We Collect Automatically

 


We collect usage data through cookies, pixels, and similar technologies, including:

 

  • Device and browser information

  • IP address

  • Network connection

  • Interaction behavior

 

 

 

 

Information We Obtain from Third Parties

 


We may collect information from:

 

  • Shopify and site hosting providers

  • Payment processors

  • Advertising partners

  • Analytics providers

 


Tracking technologies such as pixels and cookies may also be used.

 

 

 

How We Use Your Personal Information

 


 

Providing Products and Services

 


To process orders, payments, shipping, returns, account management, and customer support.


 

Marketing and Advertising

 


To send promotional communications and show ads on our Site or third-party platforms.


 

Security and Fraud Prevention

 


To investigate suspicious activity and protect accounts.


 

Service Improvement and Communications

 


To improve performance, respond to inquiries, and manage customer relationships.

 

 

 

Cookies

 


We use cookies to:

 

  • Operate our store

  • Remember preferences

  • Run analytics

  • Improve advertising

 


Learn more about Shopify cookies here:

https://www.shopify.com/legal/cookies


You can manage cookies through browser settings, but disabling them may affect site functionality.


Our Site does not respond to “Do Not Track” signals.

 

 

 

How We Disclose Personal Information

 


We may share information with:

 

  • Service providers and vendors

  • Marketing partners

  • Affiliates

  • Shipping carriers

  • Legal authorities

  • During business transactions

 


 

Categories Shared in the Last 12 Months

 

Category

Recipients

Identifiers

Vendors, affiliates

California records categories

Vendors

Commercial information

Vendors, marketing partners

Internet activity

Analytics providers

Geolocation

Vendors

We do not use sensitive data for profiling.

 

 

 

User-Generated Content

 


Reviews or public submissions may be visible to others. We are not responsible for privacy protections once content is public.

 

 

 

Third-Party Websites

 


We are not responsible for third-party privacy practices. Review their policies before providing data.

 

 

 

Children’s Data

 


Our Services are not intended for children. We do not knowingly collect personal data from minors.

 

 

 

Security & Retention

 


We use reasonable safeguards but cannot guarantee absolute security. Data retention depends on legal and operational needs.

 

 

 

Your Rights

 


Depending on location, you may have rights to:

 

  • Access

  • Delete

  • Correct

  • Portability

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

  • Opt-out of marketing

 


Requests can be made using the contact info below.

 

 

 

Complaints

 


You may file complaints with us or your local data authority.

 

 

 

International Transfers

 


We may process data outside your country using legal safeguards such as Standard Contractual Clauses.

 

 

 

Messaging Policies

 


By using SMS services you agree to:


Messaging Terms:

https://terms.pscr.pt/legal/shop/urban-medical-gear/terms_of_service


Messaging Privacy Policy:

https://terms.pscr.pt/legal/shop/urban-medical-gear/privacy_policy

 

 

 

Contact Us

 


Urban Medical Gear

17246 43rd RD N

Loxahatchee, FL 33470


📧 sales@urbanmedicalgear.com