Return & Refund Policy
At Urban Medical Gear, we stand behind the quality of our products and strive to ensure a hassle-free return process.
Returns
We offer a 30-day return policy on all kits and kit components, provided the items are unused, undamaged, and free of biohazard exposure.
To initiate a return:
1. Use our EasyReturns portal: FlexReturn - Urban Medical Gear.
2. Alternatively, contact us via email at sales@urbanmedicalgear.com with your order details.
3. We will provide you with a return shipping label (unless otherwise specified, the cost of this label will be deducted from your refund, as shipping is non-refundable).
4. Ship the product back to the return address listed on your original packaging or invoice.
⚠️ Do not send your purchase back to the manufacturer.
Refunds
• Once we receive and inspect your return, we will notify you via email.
• If approved, your refund will be processed, and a credit will be issued to your original payment method within 10 days.
• The cost of the return shipping label will be deducted from your refund, unless otherwise specified.
Exchanges (Defective or Damaged Items Only)
• If you receive a defective or damaged item, we will replace it at no cost to you.
• Contact us at sales@urbanmedicalgear.com, and we will provide instructions on how to exchange your item.
Shipping Costs
• Return shipping is non-refundable, except in cases of defective or damaged items.
• Depending on your location, exchange processing times may vary.
We are committed to providing high-quality gear and ensuring a smooth experience should you need to make a return. If you have any questions, feel free to reach out!
